TERMS AND CONDITIONS
Effective Date:
11 June 2025
These Terms and Conditions (“Terms”) apply to your use of all products, content, and services provided by The Leads Den and My Property Journey Pty Ltd (“we,” “us,” “our”) via the following domains and subdomains:
theleadsden.com.au (and all associated subdomains)
mypropertyjourney.com.au (and all associated subdomains)
By accessing or using any part of our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts. If you are under 18, you must have consent from a parent or guardian. If you allow employees, contractors, or team members under 18 to access our services, you confirm they do so under your supervision and you accept full responsibility for their actions and any resulting liabilities.
If you register on behalf of a company, you warrant that you have the authority to bind it to these Terms.
We disclaim all liability for damages or losses arising from use by minors, even where consent or supervision is claimed.
2. Account Registration
You must provide accurate, current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account, including by staff, contractors, or authorised users. Notify us immediately if you suspect unauthorised access.
You agree not to attempt to bypass or circumvent our billing systems or service processes.
3. Purchases & Billing
By submitting billing information, you:
Authorise us to charge your payment method for applicable fees
Confirm billing information is accurate and current
Acknowledge that orders may be delayed or cancelled due to availability, pricing errors, or fraud
We reserve the right to suspend or terminate accounts for suspected fraud, non-payment, or misuse. Late payments may incur administrative fees. You are responsible for any applicable taxes.
For billing concerns, contact
.
4. Subscription Terms
Subscriptions auto-renew monthly or annually unless cancelled at least 14 days before the renewal date. Free trials convert to paid subscriptions unless cancelled before expiry.
Failed payments may result in suspension. We may increase subscription fees with 30 days’ prior notice.
Refunds are not issued for unused time within a billing period upon cancellation. We may terminate subscriptions without refund for material breaches.
5. Refund Policy
Due to the digital nature of our services, refunds are not guaranteed. However, we may issue a refund within 7 days of purchase at our sole discretion. Refunds may be subject to transaction or administrative fees.
Refunds are not provided for unused portions of subscriptions.
Nothing in this section limits your rights under the Australian Consumer Law (ACL).
6. Acceptable Use & Client Conduct
You agree to use our services lawfully, ethically, and responsibly. You must not:
Send spam or misleading communications
Impersonate others or create fake accounts
Violate laws or third-party rights
Use or upload unlawful or infringing content
Reverse-engineer or bypass our systems
Use scrapers, bots, or automation tools without consent
Generate illegal, defamatory, or unethical content using AI tools
Harass, abuse, or threaten other users or our team
You are responsible for the conduct of all users under your account. Misuse or unethical conduct may result in suspension or termination. Illegal activity may be reported to authorities.
7. Marketing & Advertising Disclaimer
We do not guarantee specific business results. Testimonials are illustrative only.
Your success depends on your effort, strategy, and external market conditions.
You are solely responsible for how you use our tools, templates, content, or advice.
8. Affiliate Disclaimer
Affiliates must not:
Make performance or pricing guarantees
Misrepresent our services
Violate advertising guidelines or platform policies (e.g. Meta, Google)
We disclaim all liability for affiliate statements or conduct. Disputes with affiliates must be resolved directly. Affiliate access may be revoked for violations.
9. API & Third-Party Integrations
Our platform may integrate with third-party systems (e.g., CRMs, social media, email). You are solely responsible for their lawful use and for conducting any required Data Protection Impact Assessments (DPIAs).
We are not liable for disruptions or issues caused by third-party changes or outages.
10. Mobile App & Device Compatibility
Some services may require device permissions or updates. We do not guarantee compatibility across all operating systems or device models.
Functionality may be impacted by third-party app store rules.
11. Intellectual Property
All content, branding, source code, and materials remain our intellectual property. You are granted a limited, non-transferable licence to use our platform solely as intended.
You may not copy, reproduce, sell, license, or reverse-engineer our content or systems.
Use of our trademarks or branding requires prior written consent.
All rights, title, and interest in and to The Leads Den, including but not limited to all software, source code, algorithms, AI systems, databases, designs, layouts, user interfaces, branding, trademarks, features, functionality, and any updates, enhancements, or derivative works (collectively, the Platform) are and will remain the exclusive property of The Leads Den and its licensors.
12. No Ownership or Proprietary Rights
By accessing or using the Platform, you acknowledge and agree that:
You are granted a right to use the Platform only in accordance with these Terms;
You do not acquire any ownership, equity, or proprietary interest in the Platform or the business operating it;
Your use of the Platform does not create any partnership, joint venture, employment, or agency relationship between you and The Leads Den and My Property Journey Pty Ltd;
You have no right to claim ownership, interest, or entitlement in or to the Platform, its underlying systems, or any associated intellectual property.
13. Licence to Use the Platform
Subject to your compliance with these Terms, The Leads Den and My Property Journey Pty Ltd grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for its intended business purposes.
You must not, without prior written consent:
Copy, reproduce, modify, or create derivative works from the Platform;
Reverse engineer, decompile, or attempt to extract source code;
Sell, resell, licence, or commercially exploit the Platform (except as expressly permitted);
Use the Platform in a way that competes with or replicates its core functionality.
14. User Content
You retain ownership of any data, content, or materials you upload or submit to the Platform (User Content).
However, by using the Platform, you grant The Leads Den and My Property Journey Pty Ltd a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, process, and display your User Content solely for the purpose of:
Providing and operating the Platform;
Improving features, functionality, and user experience;
Delivering services requested by you.
You are responsible for creating backups. We implement security measures but cannot guarantee absolute confidentiality. In the event of a data breach, we will notify you as required by law.
You may request deletion of your personal data in accordance with our Privacy Policy. Some data may be retained where legally required.
15. Platform Data & AI Processing
To the extent permitted by law, The Leads Den and My Property Journey Pty Ltd may use aggregated, anonymised, and de-identified data derived from your use of the Platform to:
Improve system performance and features;
Train, refine, and enhance AI models and automations;
Develop new products and services.
No personally identifiable information will be used for these purposes without consent where required by law.
16. Feedback & Suggestions
If you provide any feedback, ideas, suggestions, or recommendations regarding the Platform (Feedback), you agree that:
The Leads Den and My Property Journey Pty Ltd may use, modify, and implement such Feedback without restriction;
You are not entitled to any compensation, ownership, or rights in relation to that Feedback.
17. Reservation of Rights
All rights not expressly granted to you under these Terms are reserved by The Leads Den and My Property Journey Pty Ltd
19. Reseller Guidelines
Authorised resellers must not:
Undercut standard pricing
Make false claims
Mishandle refunds
Misuse branding or post promo codes publicly
Violation may result in immediate termination of the reseller relationship.
20. Technology & Service Limitations
While we aim for high uptime and security, we are not liable for:
Temporary outages
Bugs or errors
Third-party failures or cyberattacks
Some features may be offered in beta and may change or be discontinued at any time.
21. Artificial Intelligence & Automation
AI-generated content is provided as-is and may contain bias, inaccuracy, or outdated info.
It should not be relied on for legal, medical, or financial decisions.
You are responsible for verifying AI outputs before using or distributing them.
We do not own third-party data referenced in AI outputs.
22. Client-Supplied Materials
You warrant that any content, data, or material you provide does not infringe third-party rights and complies with applicable laws. We are not responsible for content you upload or publish.
23. Force Majeure
We are not liable for delays or failure due to events outside our control, including but not limited to natural disasters, internet outages, government actions, strikes, or pandemics.
24. Warranties Disclaimer
Our services are provided “as is” and “as available.” We disclaim all warranties, including merchantability and fitness for a particular purpose.
We do not guarantee uninterrupted access, error-free output, or specific results.
25. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Lost profits or income
Business interruption
Reliance on AI content
Integration or system errors
Our total liability for any claim is limited to the total fees paid by you in the 12 months preceding the event giving rise to the claim.
These limitations survive even if a remedy is found to have failed its essential purpose.
26. Indemnification
You agree to indemnify and hold harmless The Leads Den from any claims, damages, or losses resulting from:
Your breach of these Terms
Misuse of our platform
Legal violations in your use of our content or AI
Defamation, infringement, or misinformation arising from your use of AI outputs
27. Dispute Resolution
Disputes must first be resolved via good-faith mediation in Western Australia.
If unresolved after 30 days, either party may initiate legal proceedings in the WA courts.
We may offer online mediation platforms at our discretion.
28. External Links
We are not responsible for the accuracy, legality, or security of third-party websites linked from our services.
29. Modifications
We may amend these Terms at any time. Material changes will be announced at least 30 days in advance via email or platform notification.
Continued use of our services after changes constitutes your acceptance.
30. Termination
We may suspend or terminate your access at any time for violations of these Terms or harmful conduct.
Termination does not waive our right to enforce obligations or recover losses.
31. No Agency
These Terms do not create a partnership, joint venture, or agency relationship.
32. Severability & Entire Agreement
If any part of these Terms is found invalid, the rest remain in force. These Terms form the entire agreement and supersede any prior communications or agreements.
33. Export Compliance
You agree not to export, re-export, or use our services in violation of export control laws or sanctions.
34. Governing Language
These Terms are written in English. In the event of a conflict with a translated version, the English version prevails.
35. Governing Law
These Terms are governed by the laws of Western Australia. All disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.
Contact
Email: [email protected]
Mail: 12 Tahlee Retreat, Carramar WA 6031